FREQUENTLY ASKED QUESTIONS
FROM OUR GUESTS

  • Is it necessary to book an apartment in advance?

    Yes.
    To ensure that every cat receives peace, space, and individual attention at the level of luxury accommodation, an apartment reservation is mandatory.. We cannot accept cats without a prior arrangement.

  • What health requirements must a cat meet to stay at the hotel?

    To stay at AristoCat Hotel, a cat must havealid vaccinations against infectious diseases, as well as up-to-date treatment against endoparasites and ectoparasites. All products used must be registered with ALIMS, and the cat must be clinically healthy on the day of admission.

  • Do you only accept indoor cats that have never been outside?

    Of course.
    Many of our guests are exclusively indoor cats. The hotel is designed as a quiet, safe, and controlled environment, without forced socialization, allowing such cats to adapt more easily and feel secure.

  • Do cats stay together or does each cat have its own space?

    Each cat stays inits own private apartment. Interaction with other cats is not included by default and is arranged only with the owner's prior consent, if the cat shows a need for it and if it is determined that the interaction would be beneficial for the cat.

  • Is spaying or neutering required for a cat to stay at the hotel?

    Spaying or neutering is not required.
    It is important that we know in advance if a cat has not been spayed or neutered, so that we can adapt the accommodation and daily routine to its needs and maintain a calm environment throughout the hotel.

  • Do you also accommodate young kittens at the hotel?

    Yes, we accept kittens as well.
    The conditions of stay depend on their age, vaccination status, and overall health. Please contact us in advance so we can assess whether all requirements for a safe stay are met.

  • Do you accept cats that are undergoing treatment?

    Yes, we accept cats that are undergoing treatment, provided we receive advance notice and clear instructions from the owner or veterinarian. The treatment must be stable, and all relevant information is recorded to ensure continuity of care throughout the cat's stay.

  • What is included in the price of the stay?

    The price includes high-quality cat litter, bottled water, accommodation, care, hygiene, and feeding.
    If your cat eats a different type of food or has special dietary requirements, you will need to provide a sufficient amount of food. This helps keep your costs within the standard accommodation price.

  • How long can a cat stay at the hotel?

    There is no time limit on stays at AristoCat Hotel.
    A cat can stay for either a short-term or long-term period, depending on your needs and available capacity.

  • Is it possible to extend the stay after it has already started?

    Yes, the stay can be extended, provided that availability allows it. Please let us know about the extension in advance.

  • Is there a possibility of a cat escaping from the hotel?

    No.
    The apartments are technically and structurally secured to prevent escapes. The hotel is additionally equipped with video surveillance and an alarm system, and the safety of our guests is our top priority.

  • Do my cat's nails need to be trimmed before arrival?

    It is not required.
    All apartments are equipped with scratching posts that meet cats' natural needs. Nail trimming is available upon the owner's request and by prior arrangement.

  • How can I be sure that my cat is doing well?

    Throughout the entire stay, you can monitor your cat live via camera, 24/7. Transparency and trust are an integral part of our approach.

  • Do you have additional questions or special requests?

    Our staff is always at your disposal.
    Feel free to contact us by phone, through our website, or via social media. We will be happy to help make your cat's stay worry-free, safe, and in line with the level of luxury they deserve.